Operations and Root Cause Investigations is a Safe Bet for Solving Problems

May 19, 2022 | Leadership in Maintenance Articles, TRM Blog | 0 comments

Tor Idhammar

President & CEO, IDCON, Inc.  Reliability and Maintenance Consultant

an Independent Subsidiary of TRM, Inc.


Operations needs to be involved in root cause investigations

Operations and root cause investigations should go hand-in-hand. This is In part 2 of this video series, Tor Idhammar and Owe Forsberg discuss a very important part of the partnership that may be missing in your plant business process – Root Cause Problem Elimination or Root Cause Failure Analysis (RCFA). Did you miss part 1 of the series? Watch it on our YouTube channel.

operations and maintenance partnership

Operations and maintenance need to be in a partnership to have reliable production.

In this second video of the Operations Maintenance Partnership series, Tor and Owe finish their conversation about How to get Reliability? #1 Partner with operations.

Why operations needs to be trained and involved in root cause

In your root cause investigations are you including the operations department in the process? If not, you are missing a key contributor. Remember, that problems can be caused by the process not just the equipment. And by having them in the investigation you are eliminating the finger pointing “who’s fault”.

Root cause is often a function of reliability engineering, and the absolutely can facilitate the root cause investigations but root cause investigations are not just limited to equipment failures or process issues. Root cause can encompass safety, process, equipment problems, and even HR problems too. That’s a key reason why having operations involved in root cause analysis. Is your operations team using the same method for solving problems that the maintenance team uses? IDCON’s Root Cause Problem Elimination training is a simple method that everyone can use to solve problems.

Are there processes that don’t need operations’ involvement?

There are definitely some maintenance functions that don’t need operations direct involvement. These included:

  • Bills of Materials
  • Developing the PM strategy
  • Actual planning work
  • Training skills for maintenance teams

Should operations manage maintenance?

Our opinion is no, because what we find is that when operations manages maintenance that a reactive work environment may result. But that’s a video for another day!


Reach out to us at AskTRM@trmnet.com if you have any questions or would like to discuss maintenance and reliability consulting or training.