Author:  John Reeve, TRM Sr. Maximo Business Consultant

August 2-3, 2016, San Diego, CA

The intent of this training is to encourage the Maximo community to look beyond the software. I too started out on the software side. I was enamored by the software – and still am today. Customers buy the product, request implementation assistance, and then assume the consultant has a solid understanding in maintenance and reliability. As they liked to tell us in the service, the key word is assumed. But installing/implementing software is only 10% of a full-fledged maintenance and reliability program.

To be clear, there can be many levels of functional knowledge. One can understand how to categorize work, build work flows, and run reports, but only a few have the combined knowledge of Maximo expertise coupled with knowledge of failure analysis, defect elimination and advanced scheduling concepts. It’s never too late to learn though.

If the (customer) Project Manager was ever asked the question, “Who would you like to have at your site to assist with implementation?” I believe he would answer, “We would like to have someone knowledgeable both in the software and industry best practice.” But as I have discovered, this is a rarely the case. The overriding purpose of this curriculum is to share knowledge within the CMMS community as to what is possible, what they should be asking for, and what they should expect.

A person who dreams big is an ordinary person. What makes them extraordinary is that they find the courage, heart, and discipline to make that dream come true.” // Jinny Ditzler, Huffington Post author.

Here are some key takeaways from this unique training curriculum:


There is a general mistrust of data by RCM Practitioners

The phrase RCM Practitioners refers to asset and reliability staff outside the day-to-day CMMS users. Conversely, the people who use/manage the CMMS side are called CMMS User Community (includes customers and consultants).

As to data quality, without proper controls, administration or audits, the data can lack accuracy. By accuracy we mean missing, incomplete, and un-validated data. Foundation data might be missing, or the wrong asset selected, or the work status incorrect, or the failure history can be weak. The RCM Practitioners sometimes will lose faith in the CMMS community because their database always seems to be inaccurate. If asked, he will say, “You must rely on tribal knowledge if you really need any type of analysis.”

70% of all existing Maximo sites have never successfully performed chronic failure analysis by leveraging data directly from the database.


  1. What if you are the only one who understands or cares about data quality? What can be done?
  2. What if there is no executive sponsorship at your site to support improved asset management, or understands the issues?
  3. What is the role of a Core Team? Reliability Team?
  4. How can a prioritization risk matrix be used within a weekly schedule process?

This training will not just discuss the problem, but it will also provide the solution. This training will discuss advanced processes where true ROI resides. This training will share tips and tricks regarding Maximo – and process.