IT Asset Management and Service Desk by the Experts

TRM embraced IBM’s SmartCloud Control Desk software as soon as it was developed in 2009. With SCCD certified employees, deep IT technical knowledge and ITIL guidance, TRM implements, trains and upgrades Smart Cloud Control Desk systems.

TRM provides SCCD services in terms of:

  • as-is and to-be workshops
  • on-site software installation
  • software hosting
  • integration to other enterprise applications, often Maximo
  • user acceptance testing
  • training – user and system administration, classroom and elearning