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IT Service Management (ITSM) and IT Asset Management (ITAM)

ITSM / ITAM Services Brochure

Technology is enabling assets – all assets, including: production, linear, facilities and IT – to be managed in a service management model. In fact, the Gartner Group’s research demonstrated that proper IT management can result in 30% or more in overall operational costs.

Managing IT assets demands industry best practices. The Information Technology Infrastructure Library (ITIL) provides a non-proprietary, concrete framework for implementing service management best practices in conjunction with overall business objectives. Over 10% of TRM’s consultants are ITIL certified.

With our extensive background understanding the base architecture of Maximo, systems engineering and ITIL certifications, we can help your organization implement Tivoli Asset Management for IT.

The essence of Managing IT includes:

Service Management

Change process
Knowledge management
Meeting your service level agreements
Improved first call resolution
Evolving from reactive to proactive support center

Asset Management

Having an accurate inventory of IT assets (hardware and software)
Configuration management
Ensuring secure IT infrastructure

Business Management

Alignment with corporate objectives
Regulatory compliance
Smaller budgets, increasing expectations

TRM can help you implement ITAM using our proven methodology:

Determine your current state of IT asset portfolios
Define your As-Is IT asset management capabilities
Compare your results to industry best practices
Identify areas of pain and inefficiencies
Provide recommendations
Create a realistic transition plan
Identify your key performance indicators (KPIs)
Define a method to optimize results

Implementing ITAM for your organization will deliver these benefits and more:

Help avoid unnecessary purchases with comprehensive asset tracking
Ease budget planning for IT assets
Create approval workflows for your purchasing processes
Manage assets according to business and regulatory compliance requirements
Proactively plan
Eliminate multiple asset repositories
Increase service-desk efficiency


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