TRM’s Organizational Change Management, Training & Documentation (OCMT&D) Solutions

Learning delivered exactly how clients need it

Along with business process improvement recommendations; and technology and infrastructure design; TRM recognizes that effective change management, detailed technical documentation, and well executed training programs are vital to the success of any software upgrade or implementation project. That is why TRM has an entire department dedicated to OCMT&D. We understand that well thought-out and implemented change management and training lowers the overall risk of the project, and increases the return on your investment.

The TRM OCMT&D organization provides the following offerings to our clients:

• Organizational Change Management for Maximo implementation and upgrade projects
  
• Training Program Development and Support
  
• IBM Certified Maximo Training
  
• Custom Maximo End User, Subject Matter Expert (SME), and Train-the-trainer Workshops & Training
  
• eLearning Course Design and Development
  
• Learning Management System Implementation utilizing Oracle iLearning and iLearning Plus
  
• Succession Planning

TRM instructors and course designers can help you build a training program specific to your business requirements.  We offer clients both customized and pre-packaged training solutions ranging from:

• Better and best industry practice workshops
• Business Process training
• Delta training – overviews of the new functionality in the new versions of Maximo and ITSM
• Training your in-house system administrators and application developers before, during and after the project
• Maximo and ITSM end-user training
• Immersion training
• Subject Matter Expert and “train-the-trainer” courses
• Standard and customized eLearning training
• Custom on-site or public courses for TRM RulesManager SE™ – the leading configuration tool for Maximo and Tivoli Process Automation Engine
• Standard IBM Certified Courses
• Maximo 6 for EAM and ITSM
• Maximo Asset Management (EAM) version 7
• Tivoli Service Request Manager, AM for IT, CCMDB, and TADDM version 7
• Report Writing
• Other IBM courses available upon request

The Team
The TRM OCMT & D team stretches across the entire TRM organization. TRM has certified IBM trainers in every group: development, system administration, software development, and project management.

The TRM OCMT&D team participates in all phases of an implementation project in order to facilitate the gathering of training information for the end user go live training. OCMT&D team members participate in the business process and technology reviews and assist with documenting the business process standard operating procedures (SOPs). These are later incorporated into the custom end user training materials as well. OCMT&D assist in developing test scripts. These scripts are also used as the basis for the step-by-step directions for many of the process how to’s.

Our Training Philosophy
Our goal is to facilitate swift understanding, acceptance and adoption from end-users. We also view training as a critical part of the change management program of any implementation.  Training conveys that:

• The technology changes are important to the business and higher-level management is dedicated to its success
• Management understands the importance of the end-user to the success of the project and has invested in the end-user.
• These tools allow end-users to get the job done faster, easier and better.