|
Best-in-class IT service management demands service desks that integrate with related domains, such as change and configuration, IT asset management, and enterprise asset management. Just such a solution is IBM Tivoli Service Request Manager 7.1, built on a unified automation platform, to deliver an elegant and powerful response to end-user IT problems through both traditional service desk and service catalog features. P.S. Join us for a RulesManager demo on Thursday, November 12, 2009, from 2:00 p.m. – 3:00 p.m. EST
|