Lowering IT Costs with IBM's Unified Service Request and Asset Management Solutions
October 6, 2009
2:00 p.m. - 3:00 p.m. EST
Join TRM, IBM’s premier business partner, to learn how to lower costs, increase service levels and customer satisfaction by implementing an integrated Service Desk and Asset Management solution from IBM.
This webinar was developed specifically for current Maximo Asset Management clients and others who are exploring Help Desk and IT Asset Management solutions.
IBM Tivoli Service Request Manager and Asset Management for IT are leading products that work together seamlessly to deliver an end-to-end service and asset management solution. Each product is also fully compatible with IBM Maximo Asset Management.
Whether deployed independently or combined together, businesses can improve service levels, boost productivity, increase customer satisfaction, and extract more value from investments-all while cutting IT costs by utilizing these solutions.
In this one-hour webinar, Marie-Josee Ledoux, one of TRM’s Senior ITSM Business Consultants will explain the advantages of the IBM unified platform for managing all assets and highlight the value, features and benefits that the Tivoli Service Request Manager (TSRM) solution would bring to your IT operations.
In addition to showing how service request costs can be reduced by up to 50%, Marie will also show a live demonstration of the TSRM product and take questions from the audience.
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