Join us for a Webinar on October 6

Join TRM, IBM’s premier business partner, to learn how to lower costs, increase service levels and customer satisfaction by implementing an integrated Service Desk and Asset Management solution from IBM.

This webinar is for current Maximo Asset Management clients and others who are exploring Help Desk and IT Asset Management solutions.

IBM Tivoli Service Request Manager and Asset Management for IT work together seamlessly to deliver an end-to-end service and asset management solution. Each product is also fully compatible with IBM Maximo Asset Management.

Whether deployed independently or combined together, businesses can improve service levels, boost productivity, increase customer satisfaction, and extract more value from investments-all while cutting IT costs by utilizing these solutions.

In this one-hour webinar, Scott Madey, Manager of Product Management for Tivoli’s Process Automation Portfolio will explain the advantages of the IBM unified platform for managing all assets.

Lowering IT Costs with IBM's Unified Service Request and Asset Management Solutions
Tuesday, October 6, 2009
2:00 p.m. - 3:00 p.m. EST

After registering you will receive a confirmation email containing information about joining the Webinar.

System Requirements

PC-based attendees
Required: Windows® 2000, XP Home, XP Pro, 2003 Server, Vista

Macintosh®-based attendees
Required: Mac OS® X 10.4 (Tiger®) or newer

Space is limited.
Reserve your Webinar seat now.

Instructors

Marie-Josee Ledoux, TRM's Senior Business Consultant, will highlight the value, features and benefits that the Tivoli Service Request Manager (TSRM) solution integrated with service catalog, change management and Tivoli Asset Management for IT, would bring to your IT operations.  In addition to showing how service request costs can be reduced by up to 50%, Marie will also show a live demonstration of the TSRM product and take questions from the audience.

Scott Madey is currently the Manager of the Product Management team responsible for Tivoli's Process Automation Portfolio, with a key objective of bringing common capabilities and integration across the Service Management portfolio. He has been in the Information Technology business for 28 years.

Marie-Josee Ledoux is a Sr. ITSM Business Consultant with TRM.  Marie has over 10 years experience as a lead IT architect and is certified across the IBM IT Service Management portfolio.

For more information regarding news releases, information contained within this newsletter, or our web site – or to offer general suggestions or comments, please contact us via email: marketing@trmnet.com. Or phone 1.877.548.5100.

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