ITSM Services
TRM provides implementation services to the IBM Tivoli® IT integrated service management software suite, including:
These products reside on the Tivoli process automation engine, which is based on Maximo Base Services. The use of IBM Tivoli® Service Request Manager and IBM Tivoli® Change Management combines the integrated life cycle approach to all areas of IT Service Management and IT Change Management. The service desk, service catalog, and problem management capabilities run on top of a common process automation platform to provide a seamless, unified solution for all aspects of service requests, enabling a “one touch” IT experience.
Due to our deep Maximo product and industry experience, our deployment methodology is tailored to focus on the intricacies of IBM’s service desk and IT asset management solutions and how each tool is used in different industries.
As a consulting and technology company, we have embraced principles of ITIL Service Management; the Software Engineering Institute’s Capability Maturity Model Integration (CMMI); and the Project Management Institute’s Project Management Body of Knowledge (PMBOK); to ensure that we are adopting global best practices in our core competencies.
World-Class Infrastructure Support
Our experience has proven that in order for integrated service and asset management to be successful in any organization, it must be as reliable as the sunrise, and perform exactly as expected. To ensure that this is the case, TRM understands that the operation of the underlying network infrastructure is as important to project success, as the right design and effective change management. We have understood this and honed our skills to assure that when we implement IBM service management solutions, availability and performance meets and exceeds SLAs.
Call on us to help you deploy IBM IT Service Management Solutions, or purchase directly from us as an IBM Premier Business Partner. Email marketing@trmnet.com or call 703-548-4285.
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