IT Service Management (ITSM)

ITSM / ITAM Services Brochure

Technology is enabling assets – all assets, including: production, linear, facilities and IT – to be managed in a service management model.  In fact, the Gartner Group’s research demonstrated that proper IT management can result in 30% or more in overall operational costs.

Managing IT assets demands industry best practices.  The Information Technology Infrastructure Library (ITIL) provides a non-proprietary, concrete framework for implementing service management best practices in conjunction with overall business objectives.  Over 10% of TRM’s consultants are ITIL certified.

With our extensive background understanding the base architecture of Maximo, systems engineering and ITIL certifications, we can help your organization implement Tivoli Asset Management for IT.

The essence of Managing IT includes:

Service Management

• Change process
• Knowledge management
• Meeting your service level agreements
• Improved first call resolution
• Evolving from reactive to proactive support center

Asset Management

• Having an accurate inventory of IT assets (hardware and software)
• Configuration management
• Ensuring secure IT infrastructure

Business Management

• Alignment with corporate objectives
• Regulatory compliance
• Smaller budgets, increasing expectations

TRM can help you implement ITAM using our proven methodology:

• Determine your current state of IT asset portfolios
• Define your As-Is IT asset management capabilities
• Compare your results to industry best practices
• Identify areas of pain and inefficiencies
• Provide recommendations 
• Create a realistic transition plan
• Identify your key performance indicators (KPIs)
• Define a method to optimize results

Implementing ITAM for your organization will deliver these benefits and more:

• Help avoid unnecessary purchases with comprehensive asset tracking
• Ease budget planning for IT assets
• Create approval workflows for your purchasing processes
• Manage assets according to business and regulatory compliance requirements
• Proactively plan
• Eliminate multiple asset repositories
• Increase service-desk efficiency

Contact us today to find out how we can help implement IBM Tivoli Asset Management.